Please read these before you book. We also send a copy when your booking is confirmed.
Welcome to Cosy Cuddle Farm.
We’re so pleased you’re thinking of visiting us. Our experiences are designed to be calm, enjoyable and memorable, while always putting the safety and welfare of our animals first.
Please take a moment to read the terms below before booking. We will provide a link to these terms and conditions when your booking is confirmed.
If you need to cancel
Our experiences take place outdoors, so please dress for the weather. Light rain, cold weather and muddy conditions will not usually affect your visit.
If an official Met Office Amber or Red weather warning is in place for our area, or if we believe conditions are unsafe because of high winds, thunderstorms, flooding, extreme heat or any other situation beyond our control, we may need to postpone or cancel your booking.
If Cosy Cuddle Farm cancels your experience, you can choose either:
If we are open as normal and you decide not to attend because of the weather, our standard cancellation policy will still apply.
Please arrive 10 minutes before your booking time.
If you arrive more than 15 minutes late, we may not be able to provide your full experience. In some cases, your session may need to be shortened without refund.
Children are very welcome, but they must be accompanied and supervised by a responsible adult at all times.
Adults are responsible for the behaviour and safety of children throughout the visit.
The welfare of our animals always comes first.
To help us protect them, guests must:
Because our animals are living creatures, they may not always want to interact. We may change activities or substitute animals if needed to protect their welfare.
Please wear suitable outdoor clothing and sturdy footwear. The ground may be uneven, wet or muddy depending on the weather.
Please wear long trousers to enter the fields with the sheep, donkeys and cows as there are plants such as nettles and thistles in these natural habitats.
We recommend bringing waterproofs if the weather looks unsettled.
By visiting Cosy Cuddle Farm, you acknowledge that interacting with animals carries some level of risk.
You agree to follow all instructions given by staff. We reserve the right to end an experience without refund if behaviour puts people or animals at risk.
Please wash or sanitise your hands after handling animals.
Please let us know when you book if anyone in your group has allergies, medical conditions, accessibility requirements or additional needs. We will always do our best to help where we can.
For the safety and wellbeing of our animals, dogs are not allowed on site, except for registered assistance dogs.
If you plan to bring an assistance dog, please let us know in advance.
Guests are welcome to take photographs for personal use.
Because we work with live animals, every visit is unique. Activities and the animals taking part may change without notice if needed to protect their health and welfare.
We reserve the right to refuse admission or end an experience without refund if a guest:
We take every reasonable care to provide a safe and enjoyable visit, but guests attend and interact with animals at their own risk.
Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot legally be excluded.
Cosy Cuddle Farm